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Business & Profession Health Economics and Policy, Practice Management, Professional Development

Referrals Change Lives

When patients are referred to ophthalmologists at hospital eye service departments for further diagnosis, they often feel lost – and may harbor genuine fear for their future. Patients may wonder if they will need to give up driving or how their work might be affected. They will also consider potential changes to their lifestyle and how their partner or family may be affected. The other immediate thought will be about further deterioration of their eyesight: “How will I be able to cope?” When patients eventually go to the hospital and get the diagnosis, the worrying doesn’t stop. Even if all the ophthalmic care professionals are kind and factual, patients are likely to remain concerned about their future – or even experience shock. Receiving a diagnosis such as deterioration of eyesight is extremely upsetting.

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About the Author

Daniel Williams

Founder of Visualise Training and Consultancy, Cardiff, UK

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